The one image that occurred to our East Coast healthcare client as they contemplated the condition of their medical library was “junk drawer.” Disorganized, costly, unevenly supplied and staffed, they turned to HPC’s Library Management Service (LMS) to help make their library into the “toolbox” it needed to be for their medical staff, residents, and patients.
Each year this institution, which includes a prominent university medical center, sees about 13,000 patient admissions and employs a medical staff of 1,100 along with 260 residents. The library supports the entire health system and is housed at the university medical center. A highly functioning and efficient library is paramount to patient care and staff success.
HPC’s service began with a top-to-bottom analysis of their library with a focus on:
- measuring their current spend and annual budget
- valuing the amount and status of pending payments and open invoices
- understanding the needs of stakeholders who most utilized the library
- identifying staffing requirements to manage the library
- cataloging their existing collection, understanding the utilization of content, and gathering information for future content needs
HPC initially made a series of recommendations to the health system that would improve the operational management of the library, provide a full-time remote medical librarian, and resolve media, subscription content, and other resource issues uncovered during the initial analysis. In addition, we developed a new web portal for user search requests.